Team leader Customer Service Corporate Accounts (m/f)

 

Team leader Customer Service Corporate Accounts (m/f) MISUMI Europa GmbH Schwalbach am Taunus Delivering a sustainable high quality customer service and ensuring our promise to make customer contact a positive experience; Developing and motivating the EDI Team to continuously improve quality, efficiency and service culture.

Team Leader Customer Service Corporate Accounts (m/f) Customer Service | Full-time | Permanent | Schwalbach (taunus) Is A Global Manufacturer And Leading Supplier Of More Than 12 Million Mechanical Components And Indirect Materials For Special Purpose Machinery And Assembly Automation A Large Number Of Products Are Individually Configurable Corp Founded In 1963 In Tokyo Has Sales Offices All Over The World And Employs More Than 10000 Persons The European Head Office Which Is Located Near Frankfurt Germany Exists For More Than 10 Years The Business Model Is Based On Providing The Highest Quality Lowest Cost And Shortest Delivery Time More The 175000 Customers Worldwide Gain Cost And Time Saving Benefits Through This Model Your Responsibilities: Delivering A Sustainable High Quality Customer Service And Ensuring Our Promise To Make Customer Contact A Positive Experience Developing And Motivating The Edi Team To Continuously Improve Quality Efficiency And Service Culture Proactively Communicates Strategic And Operational Relevant Content Forecast Volumes And Resources Demands To Support The Cs Manager To Set Service And Cost Targets Drive And Enforce E-commerce Business Mainly To Edi And New Customers Monitors Actual Performance Against All Targets Analyses And Proactively Starts Countermeasures If Necessary Defines With Other Functions Such As Sales Ar Logistics A Seamless End-to-end Experience For All Edi/vip Customers Represents Grm Customer Service Within Global Group Your Profile: Bachelor Or Master Degree In Business Economics E-commerce It Or Adequate Preferable Excellent E-procurement Know-how (edi Portals Oci Online Shop) Experience In Leadership Role In An International Operating Company Professional Relationship Management To Key Customers (ie Dax Companies) Experience With Projects Within Cs It Or Sales Function Cross Functional And With Customers Alternatively Professional Education In An Commercial Environment With More Than 5 Years´ Work Experience You Bring: Good Understanding Of Large Companies Organisation Structures Experience Of All Cs Related Processes And Systems (cs-kpi´s Acd Erp Master Data) Systematic Process Improvement Know-how (eg Six Sigma Lean Mgmt Tpm) Pragmatic Solution Oriented Decision Making Mind-set Fluent Written And Spoken In German Good English Skills Is A Requirement Third Language Skills Is A Plus Strong Communication Skills Analytical Und Structured Working Style We Offer An Exciting And International Working Environment Combined With A Performance-based Compensation Opportunities For Career Ad-vancement Within The Organization And Flexible Working Hours We Look Forward To Receiving Your Resume In English Including Your Desired Salary And Availability Apply Now Leiter Teamleiter Gruppenleiter Kundenservice Kunden Service Customer Service Customer Relationship Relationship-Manager Customer Development Manager Client Relationship Manager Führungskraft Abteilungsleiter Leiter Teamleiter Gruppenleiter Kundenservice Kunden Service Customer Service Customer Relationship Relationship-Manager Customer Development Manager Client Relationship Manager Führungskraft Abteilungsleiter Team Leader Customer Service Corporate Accounts (m/f) Delivering A Sustainable High Quality Customer Service And Ensuring Our Promise To Make Customer Contact A Positive Experience Developing And Motivating The EDI Team To Continuously Improve Quality Efficiency And Service Culture Schwalbach Am Taunus Leiter Teamleiter Gruppenleiter Kundenservice Kunden Service Customer Service Customer Relationship Relationship-Manager Customer Development Manager Client Relationship Manager Führungskraft Abteilungsleiter

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